Bare Metal / Access

Connect with RDP

Open your Windows server's desktop from Windows or macOS.

Before you connect

Wait for deployment to finish, then copy your server's public IP from the cloud console.

Use Administrator for a standard Windows deployment and the password you set during deployment. If you changed the account or password, use the current credentials. Serverside.com cannot retrieve your deployment password.

Connect

From Windows

Open Remote Desktop Connection from Start.
Enter the server's IP in Computer, then select Connect.
Enter Administrator and your server password. Use More choices → Use a different account if needed.

From macOS

Install and open Windows App.
Under Devices, select + → Add PC.
Enter the server's IP in PC Name, then select Add.
Open the connection and enter your server credentials.

RDP uses port 3389. If you configured another port, enter YOUR_SERVER_IP:PORT.

Disconnect

Close the Remote Desktop window to disconnect. To close your applications and end the session, save your work and select Sign out inside Windows.

Troubleshooting

Problem	Check
Connection times out	Deployment status, power, IP, port, and firewall rules.
Credentials rejected	Server username and password, keyboard layout, and outdated saved credentials.
Password lost	Contact support about recovery options.

For boot or network problems, use the remote console. Include the server identifier and exact error in support requests, never your password.